FAQ's

Description

Frequently Asked Questions

We have detailed our most frequently asked questions to assist you. If you have any other questions please feel free to email them directly to us.

Question: Is our holiday money protected?
Answer: Yes all monies paid to us for accommodation are covered by our ABTA bond.

Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?
The Three main reasons we are competitive are:

1. We sell direct to the customer and not through a Travel agent. As we do not sell through Travel Agents we can pass on savings of between 15-22% commissions which are built into the larger operator’s prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process. It is also cheaper to book directly online as booking by the telephone will incur higher prices. 

2. We only print a brochure once a year - as it is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 months old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices. 

3. The majority of our bookings are done over the internet. This enables us to reduce our overheads of people to answer calls. 

Question: Can I request a brochure?

Answer: We have a small preview brochure for Selectcamp which we will send to you if you email or call us with your name and address.
We do print some in resort literature which can be picked up from our receptions at any of our campsites. 

Question: Does your accommodation have decking?

Answer: Most of our mobile homes have wooden decking. If they do not have a wooden decking they will have a stone terrace which are maintained by the campsite. All our Lodgetents with Shower and WC and Lodgesuites with Bath and WC have a wooden decking. Chalet Tents do not have decking. Please check at the time of booking if you are not sure. We hold detailed information on each campsite and can give you an exact answer. 

Question: Is your accommodation Air Conditioned?

Answer: All the 3 Bed's has air conditioning. Most 2 Bed's have Air conditioning where indicated on the campsite pages.  Lodgesuites with Bathand WC, Lodgetents with Shower and WC and Chalet Tents do not have Air Conditioning. 

Questions: Do you provide a BBQ?

Answer: Yes most of our mobile homes come with BBQ either Gas or Charcoal (depending on local fire restrictions please check with us to be sure one will be present on your chosen campsite). Campsites which do not allow a BBQ at all are Ca' Savio and Pachacaid. 

Question: Can we buy Bed Linen & Towels?

Answer: Yes, bed linen and towel hire can be added at the time of booking. If you indicate in the booking process that you would like bed linen and towels then we calculate the amount by the number of people in your booking. Prices are as follows:

1 Double Bed Linen set € 25,-

1 Single Bed Linen set €16

1 Towel Set (bath towel hand towel tea towel) €12

1 Travel Cot Free

1 High Chair Free

An administration charge of €30.00 is applied if ‘hire items’ are added at a later stage after initial booking.

Please note it is not possible to book or add in linen hire, towels, baby packs or any other if within a few days of arrival in resort.

 

Please reserve at the time of booking!!

Question: Do you have Representatives on Site?

Answer: Yes we do for all Selectcamp campsites with the exception of Camping del sole and Orbetello.

Question: Do you have a children’s club?

Answer: No but most campsites have them.