Travel Documents & Travel Insurance

Description

Travel Documents & Travel Insurance 
For British & Eire citizens a visa is not required to visit EU countries. All British & Eire citizens must possess a valid ten year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The traveller’s guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for an EHIC which is an agreement within the European Union enabling you to claim back a percentage of medical fees. It is an express condition of accepting your booking that you ensure that you have adequate Travel Insurance in place for your holiday. 
Vacanceselect accept no responsibility if you choose to travel without insurance and you are faced with local charges accordingly.

If You Have a Problem 
In the unlikely event of there being something you are unhappy with whilst you are on holiday that is in our direct control, you must report it immediately. This will give our Campingselection representative or campsite staff the opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration. If the matter cannot be resolved on the spot, please contact the UK office on 0044161 241 7637 or by email. We will do our best to help resolve the situation with our on site staff. Should we not be able to remedy the situation to your satisfaction whilst you are on holiday, please send any further complaint to us by email within 28 days of the completion of the holiday. Emails must be sent from the lead name on the booking. 

We will not accept liability in respect of claims outside this period. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Campingselection other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may if you so wish be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme does not apply for claims over £1500 per person or £7500 per booking form or those, which are solely, or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the applicant of arbitration must be made within nine months of the date of return of the holiday but in special circumstances it may still be offered outside this time period. 

Personal Insurance 
We believe personal insurance is essential for a worry free holiday, so we insist all our customers are insured. We will request that you submit documentary evidence so that we have a record of your insurer with your booking details. It is your responsibility if taking alternative holiday insurance to ensure that the cover supplied is adequate.